Universal Medi-Dent Sdn. Bhd. Privacy Policy

Universal Medi-Dent Sdn. Bhd. (hereinafter referred to as “MediDent”) functions as a Managed Care Organization (MCO) that processes dental claims and provides related services for subscribers of the MediDent Dental Insurance Programme.

In processing dental claims and providing of other related services, MediDent will require subscribers' Personal Data as defined by the Personal Data Protection Act (2010) Of Malaysia. As such this Privacy Policy (“Policy”) governs the collection, retention, storage, use and disclosure of Personal Data in accordance with the Provisions of the Personal Data Protection Act (2010) Of Malaysia.

This Privacy Policy outlines the rights of subscribers pertaining to the disclosure of Personal Data and the extent MediDent uses it, in meeting the needs of subscribers and providing the services stipulated therein the Dental Insurance Programme. By using this website, it is inferred that as a subscriber you accept the practices and provisions of this Privacy Policy. If you object to any of the provisions herein, please do not use this website nor submit your Personal Data to MediDent.

MediDent recognizes its responsibilities/obligations pertaining to the collection, storing, retaining, processing, using and the extent of disclosure of Personal Data to third parties. Disclosure of your Personal Data to MediDent herein is voluntary. You may choose not to provide us with the requested Data, but failure to do so will restrict our ability to process your dental claims or provide other related services.

COLLECTION OF PERSONAL DATA.

MediDent will collect, retain, store, process, use and disclose any personal information you enter on our website, disclosed directly or through any other channel including information previously provided to us on/in your application, renewal or modification of an insurance policy whether orally or in writing. Certain types of information may also be requested from you from time to time in the event you have an active policy with us or for authentication into secure areas of the MediDent Website, when required (including personal details of family members where it shall be deemed that their consent have been obtained by you).

OBJECTIVE OF COLLECTING PERSONAL DATA AND USE OF IT.

MediDent collects, retains, stores, processes, uses and discloses Personal Data for the following purposes;

  • to enable us to carry out our contractual obligations and services;
  • to process, administer, implement and effect the requests or transactions contemplated by the forms available on our website or any other documents you may submit to us from time to time;
  • to manage and communicate with you including to send you administrative communications about any account you may have with us or about future changes to this privacy statement;
  • other purposes as notified at the time of collection; and
  • to fulfil the purpose(s) for which it is collected in compliance with applicable laws and regulations.

It is voluntary for you to provide us with your Personal Data, however if you fail to provide such information to us or later withdraw your consent for us to continue processing the same, we will not be able to provide or continue to provide you with the full range of benefits and services which you have requested from us and we may not be able to fulfil the purposes set out above.

DISCLOSURE OF PERSONAL DATA.

MediDent may disclose your Personal Data within the associated and affiliated companies, agents, professional advisors, consultants, third-parties performing services on its behalf (within or outside of Malaysia) and to any party where required by law or regulation. Such confidential information will only be used by the said parties for the purposes of concluding and/or executing the contractual obligation between us and you and/or for the purposes of which the Personal Data was given. By providing us with your Personal Data, using our services or our website and/or submitting your applications, you consent to the transfer of such information outside your jurisdiction to our facilities or to those third parties with whom we share it as described above.

ACCESS RIGHTS TO PERSONAL DATA

You have the right to verify whether MediDent holds any Personal Data about you and you may request MediDent to correct any Personal Data relating to you which is inaccurate, incomplete or misleading by making a written request to us or via email as indicated below and we shall reply within 21 days upon receipt of your request. You may also enquire about MediDent's policies and practices in relation to personal data. Requests for access, correction or other queries relating to your personal data should be addressed to:

Universal Medi-Dent Sdn Bhd Lot 5.07, 5th Floor,
Wisma Cosway, Jalan Raja Chulan,
50200 Kuala Lumpur.
Email: enquiries@medident.my
Tel: 1 800 889177

EXTERNAL LINKS

If any part of this website contains links to other websites, those sites may not operate under this Policy. You are advised to check the privacy statements/policies on those websites to understand their policies on the collection, usage, transferal and disclosure of personal data.

AMENDMENTS TO THIS PRIVACY POLICY

MediDent reserves the exclusive right, at any time, to amend, revise, update and/or modify this Policy, simply by notifying you of such changes, updates or modifications. If we decide to change this Policy, those changes will be notified on our website so that you are always aware of what information we collect, how we use the information and under what circumstances the information is disclosed. Any such change, update or modification will be effective immediately upon posting.